Easy Returns

Return and Exchange Policy

If you would like to return an item for a refund or file for an instant exchange, please visit myoutfitonline.loopreturns.com. The process is quick and simple. You will be guided through the steps online. Just make sure to have your order number (XXXXX-MY) and the email you used to make your purchase handy. 

Domestic Customer Return Options 


  • Customers have 30 days from the fulfillment date to return the item(s) for a refund.
  • A $6.95 return fee will be deducted from the refund amount. 
  • All refunds will be returned to the original payment method associated with the order. 

Instant Exchange 

  • Customers have 30 days from the fulfillment date to file for an instant exchange. 
  • Size and item exchanges may be completed through our Loop Returns Portal. 
  • A $12.00 handling fee is charged for instant exchanges. 
  • Instant Exchanges are processed within 24 hours of being filed. 
  • The system will place a temporary $1.00 authorization on your credit card, and you will have 20 days from the filing date to return your item(s). 
  • If the items are not returned within 20 days of filing, your card will be charged the value of the additional garments you are keeping. 
  • If the items returned do not meet the requirements for returned garments, you will be charged for these items. 

International Customer Return Options 

International returns may also be filed through the following portal myoutfitonline.loopreturns.com. International customers are responsible for purchasing their own return label and sending it to the following address: 

My Outfit Online Returns 

8880 NW 20th ST Unit K Doral, FL 33172

International Returns, will be issued a refund for returned items once they arrive at our facility and are processed by our returns team. 

*At this moment, we do not provide international return labels or offer an instant exchange process. We are diligently working on improving this process and hope to announce changes soon* 

Garment Requirements 

In order for your return to be accepted the item(s) must satisfy all of the following requirements: 

  • Returned items must be unused, unworn, unwashed, and free of any odors or stains
  • All tags must be attached and have no signs of being tampered with or reattached 

There are NO EXCEPTIONS to the requirements previously stated. Our returns department has the right to deny, any return that does not meet the following conditions  In the case that a return is denied, no credit or exchange will be issued and the customer will be asked to cover the return fee. 

Final Sale Items 

  • All items identified with a sale tag or are clarified as FINAL SALE in the description are not eligible to be returned. These items do not qualify for a refund, store credit, or exchange in size. 
  • These items do not qualify to be returned through our loop returns portal; if one of these items is returned, we will not be able to process them. 

Faulty Items 

Our quality and control team puts forth their best efforts in order to assure you are receiving a quality garment in perfect condition. If you have received an item that does not uphold these standards, please contact our customer support team at info@myoutfitonline.com. 

In your email, please include the following information: 

-Order number (XXXXXX-MY) 

-Product name 

-Picture of the damaged item 

A representative will review this information and assist you with a solution immediately. 


Please understand that all of the measures stated above are taken out of precaution, for the safety of our customers. The satisfaction of our customers is our top priority, so we will always do our best to fulfill your requests accordingly. 

Your feedback is truly important to us, if there is anything we can do to make this process easier or if you have any additional questions, please feel free to contact us at: info@myoutfitonline.com.