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Return and Exchange Policy
If you would like to return an item for a refund or file for an instant exchange, please visit myoutfitonline.loopreturns.com. The process is quick and simple. You will be guided through the steps online. Just make sure to have your order number (XXXXX-MY) and the email you used to make your purchase handy.
Domestic Customer Return Options
International Customer Return Options
International returns may also be filed through the following portal myoutfitonline.loopreturns.com. International customers are responsible for purchasing their own return label and sending it to the following address:
My Outfit Online Returns
8880 NW 20th ST Unit K Doral, FL 33172
International Returns, will be issued a refund for returned items once they arrive at our facility and are processed by our returns team.
*At this moment, we do not provide international return labels or offer an instant exchange process. We are diligently working on improving this process and hope to announce changes soon*
In order for your return to be accepted the item(s) must satisfy all of the following requirements:
There are NO EXCEPTIONS to the requirements previously stated. Our returns department has the right to deny, any return that does not meet the following conditions In the case that a return is denied, no credit or exchange will be issued and the customer will be asked to cover the return fee.
Final Sale Items
Our quality and control team puts forth their best efforts in order to assure you are receiving a quality garment in perfect condition. If you have received an item that does not uphold these standards, please contact our customer support team at email@example.com.
In your email, please include the following information:
-Order number (XXXXXX-MY)
-Picture of the damaged item
A representative will review this information and assist you with a solution immediately.
Please understand that all of the measures stated above are taken out of precaution, for the safety of our customers. The satisfaction of our customers is our top priority, so we will always do our best to fulfill your requests accordingly.
Your feedback is truly important to us, if there is anything we can do to make this process easier or if you have any additional questions, please feel free to contact us at: firstname.lastname@example.org.