If you would like to return an item for store credit or exchange, please visit myoutfitonline.loopreturns.com to file your return. The process is quick and simple. You will be guided through the steps online. Just make sure you have handy your order number and the email used at checkout.
If your order arrived incorrectly or defective, please send us an email first with your contact information, order # and photos of the item(s) received to email@example.com
Customers have 30 days from the fulfillment date to return item(s) for store credit or exchange.
- We DO NOT provide refunds.
All shipping costs for returns must be covered by the customer. Shipping costs are as follows:
- $6.95 for returns when store credit is requested. The shipping label for the return will be provided by us.
$12.00 for exchanges and ‘Shop Now’. (If you select the ’Shop Now’ option you will receive store credit and be redirected to the website to make a purchase immediately.) This covers the cost of returning your item(s) and shipping out your exchange or new product.
- Returned items must be unused, unworn, unwashed and must have all accompanying tags/packaging. NO EXCEPTIONS.
- My Outfit Online will not accept returns for sale items. No store credit will be issued.
- Please wait for online approval before sending your return. Otherwise, it will not be accepted, and no store credit will be issued.
- My Outfit Online is not responsible for returned packages that are lost, stolen and not deliverable.
- Returns will only be processed once we receive the package.
- My Outfit Online reserves the right to deny a return if any of these conditions are not met.
Please understand that these measures are taken out of precaution, for the safety of our customers. The satisfaction of our customers is our top priority, so we will always do our best to fulfill your requests according to our standards at My Outfit Online.