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As the world is responding to COVID-19 in order to contain and cure the virus, we have a social responsibility to ensure the health and safety of our team and you - our amazing customers. Whether you want an outfit to look good for chilling at home or for that FaceTime Friday night with your girls, your next look is in our capable (clean!) hands and we are taking precautionary measures to ensure that you can continue to shop your dream outfits, while social distancing, with no disruptions whatsoever.
Our entire ‘MyOutfitOnline’ design/customer service team is working from home for the coming weeks but we’re still here to answer all your questions (via email, live chat, DMs and sms), and we’ll continue to serve you with cute looks, outfit inspos, & new collections (+ secret discount codes)
Our Distribution Centre will be processing orders as normal while they continue to maintain a high standard of hygiene & safety by using face masks and gloves, sanitising equipment and implementing precautionary in-house protocols.
International and domestic orders are also processed as normal. Some countries under mandated quarantine may also experience shipping delays, but they will still receive their package.
Your parcel will now be delivered without signature to minimise contact and spread of the virus. The processing time is now going faster, we want to make sure that you receive your outfit sooner than ever for those TikTok videos!
We offer various shipping rates to fit your fashion needs:
DHL & ASENDIA (postal services) are shipping as regular. Please also note that orders will be processed as normal from our Distribution Centre but depending on the country quarantine policies of your country, there could be little delays.
For your convenience, we also have extended our return policy from 7-days to 30-days until further notice. * Don't wait in line and pay more! Get your return label with us for as low as $4.95 and just drop your package at the post office. Send us an email to firstname.lastname@example.org with your order # requesting a return label
Disclaimer: This policy and our service promise may change from time to time depending on the rapidly changing impact of the outbreak of Coronavirus (COVID-19) on our operations and our service providers. We will continue to update our policy and inform you on how this impacts your orders to the best of our ability.
Happy & safe shopping. We love you all.